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Posts tagged rrod

PSA: E74 victims should have received refund check by now

If your Xbox 360 fell victim to the E74 error and you paid Microsoft for the repair, you should have received a refund check back from the company by today. If you paid for a repair and have yet to receive a check, you'll need to follow up with Microsoft before the hard deadline of November 1, 200...

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Microsoft kills 'coffin' policy, time to pack your RRoD Xbox yourself

Microsoft – the manufacturer of the RRoD-prone Xbox 360 – has confirmed to Joystiq that it's discontinued its policy of providing a prepaid box with shipping label, more commonly referred to as the "coffin," for all Xbox 360 repairs. As of May 26 the policy was discontinued "in an eff...

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3-year Xbox 360 warranty extended to cover E74 errors

It's been a difficult time for you, we know. While all your friends were getting the radical Red Ring of Death and happily cashing in on Microsoft's three-year Xbox 360 warranty, you had to make do with a decidedly less impressive (though equally cataclysmic) hardware failure, one that couldn't ev...

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Reminder: Xbox 360 repairs should always have the option of a 'coffin'

We discussed it at the end of Episode 111 of X3F yesterday, but we continue to hear from folks that Microsoft's repair support isn't offering "coffins" to return busted consoles. Just to retread this issue, Microsoft confirmed to us a couple weeks ago that postage-paid boxes should be offered in "...

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More survey data backs up Xbox 360's E74 increase

So, we only tracked around 60 incidences of E74 in our last batch of emails, so we thought you'd be interested in seeing the results after we cataloged the more than 170 emails we've received about E74 since our original piece went live. As you'll see, there's a huge increase of E74 claims since t...

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Xbox 360 repairs should always have the option of a 'coffin'

With all this talk of the Xbox 360's E74 error, and the continued presence of the RRoD, we are reminded of former Microsoft executive Peter Moore's request that we not focus on the Xbox's problems, but rather on the quality of the repair service. To that end, we've received conflicting reports abo...

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Joystiq survey: Xbox 360 E74 errors on the rise since NXE [update]

When we recently posted about the Xbox 360's E74 error and asked for your input, we weren't prepared for the staggering response we'd receive. Within a few hours, we had dozens of emails from readers like you who had experienced this particular hardware failure (typically caused, according to un...

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Is your Xbox 360 an E74 victim?

[Update 2: The results are in, check them all out right here.] Considering the Red Ring of Death (to put it kindly) debacle, we're going to be extremely careful with what we say here. We're starting to see and receive numerous reports from readers, friends and in forums like this of Xbox 360s beco...

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Broken Xbox 360? Be happy you don't live in Nome, Alaska

We almost all have Red Ring of Death stories at this point, but few compare to that of Kim Galleher in Nome, Alaska. The Seattle Times reports on the mother's month-long quest to get her 13-year-old son's Xbox 360's RRoD warranty honored by Microsoft. Turns out the main situation revolves around M...

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Microsoft on RROD: The worst is behind us

Talking with Edge Online, Microsoft's Aaron Greenberg discusses the past and present Xbox 360 hardware situation, claiming that those bleak days of RROD failure are (mostly) over. "What it comes down to is isolating and figuring out the issue, fixing the issue, and the more that we can fix the issue...

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