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Posts tagged warranty

Sony files to dismiss 'Other OS' class action lawsuit

SCEA has filed a motion to dismiss a class action brought against the company for its removal of the PS3's "Other OS" feature, which allowed users to install Linux on the system. Sony argues that the lawsuit, a consolidation of seven similar suits filed last spring, fails to present evidence that t...

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LGJ: Where's my refund?

Mark Methenitis contributes Law of the Game on Joystiq ("LGJ"), a column on legal issues as they relate to video games: There's a bit of a rash of games breaking other games or DLC breaking games these days, especially when it comes to Achievements. Issues like these often leave a lot of people...

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Sony launches official 'Protection Plan' for PS3 and PSP

While the PS3 hasn't been plagued by RROD levels of system failures, it is still vulnerable to its own share of problems, most notably the "yellow light of death." Should your system experience an irrecoverable crash after Sony's official one-year warranty, there isn't much you can do except send t...

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Shinobii toolkit disassembles your warranty ... and console

Shinobii Technologies has released the "Console Toolkit," which will kill your console's warranty faster than a failed liquid cooling mod, for a mere £20 ($32). The 19-piece toolkit comes with all one needs to take apart various generations of consoles, so that the humble consumer can "replac...

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LGJ: Products LiabilODST

Each week Mark Methenitis contributes Law of the Game on Joystiq ("LGJ"), a column on legal issues as they relate to video games: Something that comes up from time to time in the gaming world is faulty products. Or potentially faulty products. Most recently, it seems to be Halo 3: ODST at the cen...

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Microsoft kills 'coffin' policy, time to pack your RRoD Xbox yourself

Microsoft – the manufacturer of the RRoD-prone Xbox 360 – has confirmed to Joystiq that it's discontinued its policy of providing a prepaid box with shipping label, more commonly referred to as the "coffin," for all Xbox 360 repairs. As of May 26 the policy was discontinued "in an eff...

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EU Commission proposal wants two-year guarantee for games

European game developers are up in arms about a recent EU Commission proposal that, if approved, would require devs to abide by the EU Sales and Guarantees Directive, a rule that mandates "a minimum 2-year guarantee on tangible movable consumer goods." While this guarantee sounds great for consume...

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3-year Xbox 360 warranty extended to cover E74 errors

It's been a difficult time for you, we know. While all your friends were getting the radical Red Ring of Death and happily cashing in on Microsoft's three-year Xbox 360 warranty, you had to make do with a decidedly less impressive (though equally cataclysmic) hardware failure, one that couldn't ev...

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Reminder: Xbox 360 repairs should always have the option of a 'coffin'

We discussed it at the end of Episode 111 of X3F yesterday, but we continue to hear from folks that Microsoft's repair support isn't offering "coffins" to return busted consoles. Just to retread this issue, Microsoft confirmed to us a couple weeks ago that postage-paid boxes should be offered in "...

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Microsoft kills support for the original Xbox in Japan

Beginning March 3 in Japan, Microsoft will no longer service original Xbox consoles, regardless of warranty status. Xbox (not Xbox 360s, now) owners who are still under warranty and require repair will have the opportunity to participate in an upgrade offer, trading broken Xbox units for a new, fr...

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