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Reader Comments (30)

Posted: Apr 27th 2011 11:16AM Trogdorwhore said

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Wow, that's nice, I hope Sony does that(or at least something) to their customers as well.

Posted: Apr 27th 2011 11:19AM Chris DPSN AggieCEO XBLThe Aggi said

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@Trogdorwhore

oh they will do SOMETHING to us alright....
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Posted: Apr 27th 2011 11:36AM Trogdorwhore said

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@Chris DPSN AggieCEO XBLThe Aggi
Like giving us some kinda conpensation or something, that's what I meant atleast.
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Posted: Apr 27th 2011 11:39AM thisredengine said

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@Chris DPSN AggieCEO XBLThe Aggi

Definitely. Happily updating their FAQ page on the issues...every 4-6 days.
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Posted: Apr 27th 2011 3:02PM eescala7 said

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@Trogdorwhore

since Sony makes you pay for a subscription for its PSN service why wouldn't they....?
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Posted: Apr 27th 2011 5:39PM manson1994 said

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@eescala7
because they really covered there asses and not ours as per there T&C's they are not liable for lose or data or damages to us due to illegal activity.
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Posted: Apr 27th 2011 5:40PM manson1994 said

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@eescala7
Oh yeah and its an option to pay for psn. you don't have to plus they don't care about us they care about money
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Posted: Apr 27th 2011 11:18AM Chris DPSN AggieCEO XBLThe Aggi said

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thats nice of them....too bad that doesn't work without signing into PSN like Netflix does.....

Posted: Apr 27th 2011 11:35AM mywhitenoise said

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@Chris DPSN AggieCEO XBLThe Aggi
I'm pissed that you need a PSN ID to log in to Netflix in the first place. My parents just got Netflix, but they never registered for a PSN account (they never needed it), so they have to wait until the PSN is back up in order to stream.

I tried entering my PSN information, but it seems you have to had logged in at least once before the outage.
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Posted: Apr 27th 2011 11:38AM Trogdorwhore said

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@mywhitenoise I think there's a way to bypass it(Like logging in 3 times and it will ignore the fact that you aren't logged in at PSN), but I don't know, since we don't have Netflix in Norway :S
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Posted: Apr 27th 2011 11:53AM mywhitenoise said

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@Trogdorwhore
yeah that works, but only if you've logged into the PS3 before the outage. I bought my parents a PS3 for christmas, and they never registered for a PSN account, so they can't make one now...and my login information wont work either.
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Posted: Apr 27th 2011 12:20PM TaintedKane said

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@Chris DPSN AggieCEO XBLThe Aggi

Really? My mother somehow can still log into Netflix. Maybe its different in Canada? hmmm
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Posted: Apr 27th 2011 1:25PM Chris DPSN AggieCEO XBLThe Aggi said

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@TaintedKane thats what I am saying...you can pretty much force your way into Netflix still....just keep hint sign in til it stops asking and you get INTO the netflix app and can see your Q
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Posted: Apr 27th 2011 12:21PM DericLee said

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Nice of Hulu to do. Use the credit then use Hulu plus on my 360 on the 29th.

Posted: Apr 27th 2011 11:25AM cantwait2bhome said

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Wow, that sounds pretty considerate of them since it's not their fault that this occurred, or even their responsibility to compensate users.

Though I've never used them, it definitely improves their credibility in my eyes.

Posted: Apr 27th 2011 11:29AM eat it said

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that's nice. does anyone know off the top of their head if hulu has HBO and showtime shows?

Posted: Apr 27th 2011 11:32AM MLC said

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@eat it

No, Hulu doesn't.

Unfortunately...
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Posted: Apr 27th 2011 11:30AM Neon Jebus said

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Nice to see a third party offering their plan on crediting back the consumer faster than PSN (Playstaton Plus members) and SOE (DC Universe Online members).

Helps continue to drive the point home of poor overall customer service by Sony.

Posted: Apr 27th 2011 11:41AM Syesta said

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@Neon Jebus
Kind of hard to offer an Olive Branch while the orchard is still burning.
Have to wait and see when the system is back up for a Sony "Please love us again" package.
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Posted: Apr 27th 2011 1:25PM Neon Jebus said

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@Syesta

And while that is a good argument we must also understand that SCEA or any of their other groups are broke out into departments.

They might have the entire peace offering regarding credit, but they should have something out there showing they are looking at what to do once service is restored.

It's not like the entire building is just standing around the folks trying to restore the system and not working at addressing their own departmental issues tied to this situation.

While I don't recall any direct pieces to link to, isn't it pretty well understood that Sony doesn't communicate well with its different groups and departments? If that is the case we shouldn't be too shocked that they have problems communicating with their customers as well.
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Posted: Apr 27th 2011 11:48AM ColorblindMonk said

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That was nice of them. Should probably sign up for Hulu+ sometime. While many (very many) are quick to get a rise out of the PSN crisis, I'm fine playing the waiting game (and the Mortal Kombat challenge ladder).

Posted: Apr 27th 2011 11:48AM Jamvaan said

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Another reason Hulu is awesome.

Posted: Apr 27th 2011 12:11PM VXXXJesterXXXV said

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I got this email today and clicked. I think they are just crediting $2.00 to your account. So I assume my next bill will be less.

All I know for sure is I'm glad Xbox gets Hulu Plus on Friday, because I'm (im)patiently waiting to watch new episodes of a few shows right now.

@syesta
I see what your saying, but Sony needs to flat out say "Once this is resolved we WILL be offering something for effected customers." Not this we're looking into and considering something. They need to flat out say we ARE doing something.

Frankly their customer service during this whole thing has been a complete and total fluster cluck of epic proportions and I will be removinn my debit/credit card info from their system the second I can do so. Any future purchases will be made via prepaid cards.

Posted: Apr 27th 2011 12:48PM ungeheier said

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@VXXXJesterXXXV

Totally. Like 'If your Identity is stolen, here's a free download of God of War 1 HD.
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Posted: Apr 27th 2011 12:26PM Naru now in 3D said

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Parks and Rec is the best! :P

Posted: Apr 27th 2011 12:55PM DrChristopher said

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Thanks Hulu

Posted: Apr 27th 2011 3:15PM djremixed said

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Think Netflix will do something like this?

Posted: Apr 27th 2011 11:50PM eat it said

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@djremixed

netflix still works dude, just keep trying to sign in it will load in between error messages.
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Posted: Apr 27th 2011 5:37PM manson1994 said

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Sweet i get 1 week credit and i still can watch it on psn due to haveing playon haha win for me. goto www.playon.tv to learn more about this amazing product between this and netflix i save 1200$year on cable.

Posted: Apr 28th 2011 10:55PM LadyRiven said

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It was nice that they beat Sony to offering some form of compensation. I've been a Hulu plus member for only a few weeks and I'm already really impressed with their customer services.

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