Despite initial assurances, Sony Online Entertainment eventually confirmed that yes, it did misplace some of your user data recently, and the company feels really, really sorry about that. It can't actually get the data back, of course (that's not how it works), but SOE says it will do its best to make it up to customers with free stuff, as announced on its blog today.
All SOE players will get 30 days of free game time in every game they're subscribed to, in addition to extra play time for every day the servers are down (they've been down since May 2 already). There are also plenty of rewards lined up per game, including special gear and items in DC Universe Online and Star Wars Galaxies plus some special Double XP events in Everquest and Vanguard.
Lifetime subscribers will get another load of in-game currency in addition to all of the other rewards, and Station Access subscribers will get an extra 500 Station Cash. And don't forget about Sony's plan to also offer affected users free identity protection for a year through Debix.
Reader Comments (57)
Posted: May 14th 2011 1:06AM wweiceman96V2 said
Once I'm able to login, then come talk to me Sony.
Posted: May 14th 2011 1:07AM CEEarl said
How about a free greatest hits Ps3 game off the store, not your crappy dlc add ons and a free month that isn't actually a free month since it's going to be down that long anyway jackholes!
Posted: May 14th 2011 1:35AM HardBoiled2009 said
@CEEarl really ? S.O.E ... NOT P.S.N think before you type..... idiot ... and why yes the 30 days free is actually something besides the extra days on top means almost 2 months so far.
Reply
Posted: May 14th 2011 2:09AM ChainSmoker said
@CEEarl LRN2READ BRO
I R TRY TO SPEK DUMDUM FOUR U TWO MAKE IT EZR 4 U HOMSLYCE
This is for SONY ONLINE ENTERTAINMENT which is the company for their MMORPG games.
They're giving them free month + however else long their servers are down for + items.
Reply
I R TRY TO SPEK DUMDUM FOUR U TWO MAKE IT EZR 4 U HOMSLYCE
This is for SONY ONLINE ENTERTAINMENT which is the company for their MMORPG games.
They're giving them free month + however else long their servers are down for + items.
Posted: May 14th 2011 7:44AM U U D D L R L R B A SELECT START said
@CEEarl
Since you already took us off topic anyways and into the realm of PS3 how about as compensation: Trophies.
Bronze:
Oh Nos!: Tried to log in during the great outage of 2011.
Wait Does That Mean...: Tried to log into the multiplayer element of a game after already receiving the message unable to connect to playstation network.
Getting In Touch With Yourself: Replacing your Black Ops disc for those single player games that have been collecting dust.
Do I Get The Worm?: Try to log in between 12:00 and 12:01 am.
Silver:
The End of the World: Tried to log on May 21st
How Bout Now, How Bout Now, How Bout Now: Try to log on 5 times within a one hour period.
Gold:
Countin' Down the Days: Try to log in once for every day PS has been down.
Spread the Word!: Be one of the first 500 people back on PSN, or play an online game with somebody who already has this trophy.
Platinum:
Yeah, Well That Was Embarrassing...: Don't sell your PS3 in a frustrated huff and buy a 360.
Reply
Since you already took us off topic anyways and into the realm of PS3 how about as compensation: Trophies.
Bronze:
Oh Nos!: Tried to log in during the great outage of 2011.
Wait Does That Mean...: Tried to log into the multiplayer element of a game after already receiving the message unable to connect to playstation network.
Getting In Touch With Yourself: Replacing your Black Ops disc for those single player games that have been collecting dust.
Do I Get The Worm?: Try to log in between 12:00 and 12:01 am.
Silver:
The End of the World: Tried to log on May 21st
How Bout Now, How Bout Now, How Bout Now: Try to log on 5 times within a one hour period.
Gold:
Countin' Down the Days: Try to log in once for every day PS has been down.
Spread the Word!: Be one of the first 500 people back on PSN, or play an online game with somebody who already has this trophy.
Platinum:
Yeah, Well That Was Embarrassing...: Don't sell your PS3 in a frustrated huff and buy a 360.
Posted: May 14th 2011 10:30AM CEEarl said
@HardBoiled2009
They are SOE, so wouldn't they be responsible in some ways for what ends up online and the process of what is actually distributed? You're right I'm the idiot. I the one that didn't have my security backup good enough that now Xbox has taken the lead as the top console again, due to the fact that people can't play games such as Brink on the Ps3. If you and everyone else wants to make a point and correct me that's fine. Next time I'll read more into it before I make a comment. If you're going to bash me go play on Xbox with the kids.
Reply
They are SOE, so wouldn't they be responsible in some ways for what ends up online and the process of what is actually distributed? You're right I'm the idiot. I the one that didn't have my security backup good enough that now Xbox has taken the lead as the top console again, due to the fact that people can't play games such as Brink on the Ps3. If you and everyone else wants to make a point and correct me that's fine. Next time I'll read more into it before I make a comment. If you're going to bash me go play on Xbox with the kids.
Posted: May 14th 2011 11:01AM Punkrawk Bbob said
@CEEarl
How about you learn a little english comprehension before you go shooting off at the mouth? That may help your case.
Sony getting hacked doesn't make them idiots, they makes them victim to a crime. If you had anything of value on your computer, let alone in your life, I'm sure those responsible for Sony's theft would have no problem accessing, stealing, then destroying your data and probably your hardware as well.
And for the record, Sony preventing people from playing Brink online should be considered a mercy. You should be thanking them for keeping that pile of unfinished drivel from infecting your PS3 with literal shit.
Reply
How about you learn a little english comprehension before you go shooting off at the mouth? That may help your case.
Sony getting hacked doesn't make them idiots, they makes them victim to a crime. If you had anything of value on your computer, let alone in your life, I'm sure those responsible for Sony's theft would have no problem accessing, stealing, then destroying your data and probably your hardware as well.
And for the record, Sony preventing people from playing Brink online should be considered a mercy. You should be thanking them for keeping that pile of unfinished drivel from infecting your PS3 with literal shit.
Posted: May 14th 2011 11:18AM CEEarl said
@Punkrawk Bbob
You're right Bbob. I having nothing of value in my life. Just a writer and producer of one of the biggest films of this coming year. http://rosebudkiller.com I thought we were entitled to our own opinion. As for typing errors, I've been up all night with my nothing life working on my award winning 5 star rated film. Say whatever you want. I apologize for coming down so hard on SOE. You're right it is the hackers that are at fault. However, whatever part of Sony offering a few downloads and a month of free online entertainment is going to have to step up a little. Look at the figures, look at the numbers. As someone that runs a business with hundreds of people you need something really good to make up for a month of the servers being offline, fault of no fault. Peace.
Reply
You're right Bbob. I having nothing of value in my life. Just a writer and producer of one of the biggest films of this coming year. http://rosebudkiller.com I thought we were entitled to our own opinion. As for typing errors, I've been up all night with my nothing life working on my award winning 5 star rated film. Say whatever you want. I apologize for coming down so hard on SOE. You're right it is the hackers that are at fault. However, whatever part of Sony offering a few downloads and a month of free online entertainment is going to have to step up a little. Look at the figures, look at the numbers. As someone that runs a business with hundreds of people you need something really good to make up for a month of the servers being offline, fault of no fault. Peace.
Posted: May 14th 2011 12:36PM U U D D L R L R B A SELECT START said
@SirUrza
"Just because one idiot doesn't it, doesn't give you permission to do it."
I hate when somebody runs off and doesn't it.
Reply
"Just because one idiot doesn't it, doesn't give you permission to do it."
I hate when somebody runs off and doesn't it.
Posted: May 14th 2011 1:07PM (Unverified) said
@CEEarl
Bwahah, I just had to login to reply to this post.
Ah yes, the rosebud killer, the upcoming film I'm sure we've all heard about...well some of you...okay just a couplea people, but it's a start. It is however written by the house hold name Craig Everett Earl....nope me neither. Okay, it may turn out good, but don't act as if you're you're A list hollywood director/writer, you just come across as an arrogant douche.
Like the article says, we get a free month, then another free day for each day that the service is down, so yes we will be reimbursed for all the time we lost and potentially more (I'm not sure how long it's been down at this point, the only SOE game I play is DCUO, not that often though.), if they get it up soon. So long as no one's lost any money from the information theft, the only thing they owe us is lost time, which they are making up for.
On top of that we're all being offered a free year of id protection from that company. They're doing all they can, what exactly do you want; monetary compensation for stress? Sue them if you want, but if you haven't actually lost anything besides time, get of your high horse.
Sure a free game would be NICE, but I wouldn't expect it, and you're definitely not entitled to one. Besides I'm sure when you're a famous star next year, you can have all the games you want.
Reply
Bwahah, I just had to login to reply to this post.
Ah yes, the rosebud killer, the upcoming film I'm sure we've all heard about...well some of you...okay just a couplea people, but it's a start. It is however written by the house hold name Craig Everett Earl....nope me neither. Okay, it may turn out good, but don't act as if you're you're A list hollywood director/writer, you just come across as an arrogant douche.
Like the article says, we get a free month, then another free day for each day that the service is down, so yes we will be reimbursed for all the time we lost and potentially more (I'm not sure how long it's been down at this point, the only SOE game I play is DCUO, not that often though.), if they get it up soon. So long as no one's lost any money from the information theft, the only thing they owe us is lost time, which they are making up for.
On top of that we're all being offered a free year of id protection from that company. They're doing all they can, what exactly do you want; monetary compensation for stress? Sue them if you want, but if you haven't actually lost anything besides time, get of your high horse.
Sure a free game would be NICE, but I wouldn't expect it, and you're definitely not entitled to one. Besides I'm sure when you're a famous star next year, you can have all the games you want.
Posted: May 14th 2011 3:56PM U U D D L R L R B A SELECT START said
@CEEarl
I'm sorry but: GET TO TEH http://ridingabuttertub.com/wp-content/uploads/2009/06/roflcopter.gif !!! We have to get this thing off to a place where people all respect the reviews of websites they have never heard of about a movie we have heard zero about before people realize how ridiculous this post looks!
Reply
I'm sorry but: GET TO TEH http://ridingabuttertub.com/wp-content/uploads/2009/06/roflcopter.gif !!! We have to get this thing off to a place where people all respect the reviews of websites they have never heard of about a movie we have heard zero about before people realize how ridiculous this post looks!
Posted: May 14th 2011 7:16PM Johnnynumber5 is powered by cell said
@CEEarl
"I having nothing of value in my life. Just a writer and producer of one of the biggest films of this coming year. http://rosebudkiller.com"
Are you seriously that insecure? News Flash: Rosebud Killer won't be one of the biggest movies of the year. I think it's great you are able to make a movie but that doesn't make your comment about PSN any less dooshie. If anything, it makes you look even more pompass ... Which seems like an impossible feat.
Do you want an adda boy? I've seen better constructed trailers from first year film students! That cheesy camera flicker non-sense, overacting and unbearable music box sample make Uwe Boll's next shit flick look like the godfather. Looks so bad it wouldn't even be straight to DVD ... More like straight to YouTube mini-series. I wouldn't stream that non-sense on netflix nevermind pay the $5.00 to see it at some low grade hipster film festival. I wouldn't wipe my ass with the screen play from rosebud killer if it were the last pieces of paper in existence. I'd rather wipe my ass with my own hand than even having the chance of catching a line from that pile of garbage. Go die in a fire. Class dismissed.
Reply
"I having nothing of value in my life. Just a writer and producer of one of the biggest films of this coming year. http://rosebudkiller.com"
Are you seriously that insecure? News Flash: Rosebud Killer won't be one of the biggest movies of the year. I think it's great you are able to make a movie but that doesn't make your comment about PSN any less dooshie. If anything, it makes you look even more pompass ... Which seems like an impossible feat.
Do you want an adda boy? I've seen better constructed trailers from first year film students! That cheesy camera flicker non-sense, overacting and unbearable music box sample make Uwe Boll's next shit flick look like the godfather. Looks so bad it wouldn't even be straight to DVD ... More like straight to YouTube mini-series. I wouldn't stream that non-sense on netflix nevermind pay the $5.00 to see it at some low grade hipster film festival. I wouldn't wipe my ass with the screen play from rosebud killer if it were the last pieces of paper in existence. I'd rather wipe my ass with my own hand than even having the chance of catching a line from that pile of garbage. Go die in a fire. Class dismissed.
Posted: May 14th 2011 1:09AM pizzafreak360 said
Batgirl looks so much cooler than Batman.
Posted: May 14th 2011 1:26AM The Only Girl said
@pizzafreak360
Are you kidding? Robin is STYLIN'.
Reply
Are you kidding? Robin is STYLIN'.
Posted: May 14th 2011 1:41AM BigEgo007 said
I just want that evil Sony to release PSN. They've been holding it hostage for sooo long.
Posted: May 14th 2011 2:01AM ShadowXIII said
@BigEgo007
Actually, its the hackers that have everyone hostage.
Reply
Actually, its the hackers that have everyone hostage.
Posted: May 14th 2011 2:10AM ChainSmoker said
@sortius >implying there isn't no loop hole in any security
LOl bro just shut it - you don't know shit about internets
Reply
LOl bro just shut it - you don't know shit about internets
Posted: May 14th 2011 3:29AM sortius said
@ChainSmoker There's a difference between security holes and a complete lack of security. Add to this that any company that is not actively pen-testing their servers and patching holes is actually putting shareholders at risk, well, you can see where I am going.
As a network engineer & security consultant I've dealt with companies that act like Sony. Security through obscurity is not security at all.
You have a lot to learn about security.
Reply
As a network engineer & security consultant I've dealt with companies that act like Sony. Security through obscurity is not security at all.
You have a lot to learn about security.
Posted: May 14th 2011 3:35AM sortius said
@ChainSmoker Also, looking through your posts, I can see you're a 12 year old who just acts like they know a lot. I bet you're one of these screaming kids from XBL or PSN.
And maybe learn about what "implying" means (http://www.thefreedictionary.com/implying). I straight up said that Sony had no security. I never mentioned holes, or any other company, nor did I imply that my comment was about anyone else other than Sony.
Sorry, but your childish troll isn't going to work.
Reply
And maybe learn about what "implying" means (http://www.thefreedictionary.com/implying). I straight up said that Sony had no security. I never mentioned holes, or any other company, nor did I imply that my comment was about anyone else other than Sony.
Sorry, but your childish troll isn't going to work.
Posted: May 14th 2011 4:13AM onan said
@sortius I agree with you on the security thing, but give he got you to look through his post history and start calling him names, I'd say yes, the trolling did work.
@ShadowXIII Um, dude. The hackers aren't holding anything hostage right now. Sony brought down their own servers intentionally, and the only reason it's still down now is because they're designing a new back-end from scratch and (hopefully) thoroughly testing it.
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@ShadowXIII Um, dude. The hackers aren't holding anything hostage right now. Sony brought down their own servers intentionally, and the only reason it's still down now is because they're designing a new back-end from scratch and (hopefully) thoroughly testing it.
Posted: May 14th 2011 6:53AM Xero Theory said
@sortius I agree with most of what you said, except hackers do have blame too. Sony unarguably should of taken care of the problem before they were attacked but, PSN was functioning just fine with the security holes. The hackers attacking made Sony turn off PSN, the argument could be made it is just as much their fault for doing it as it is Sony's for allowing it. Just because you leave a wad of cash hanging out of your pocket doesn't give someone the right to take it right?
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Posted: May 14th 2011 10:11AM mmmfishtacos said
@sortius And how did you know what Sony had set up? Did you hack them? Or did you get an email from a guy that heard if from his girl friends dog, that read it on a blog?
Reply
Posted: May 14th 2011 1:52AM Once known as Shadsy said
SOE, I'll never forgive you for eviscerating MxO, but... kudos.
Posted: May 14th 2011 2:19AM SgtDookie said
Misplaced user data?So like theres a possibility that my characters are erased?
Well if thats the case then once PSN and SOE games are back i wont be.
Well if thats the case then once PSN and SOE games are back i wont be.
Posted: May 14th 2011 2:29AM jsowers said
People are still playing Star Wars Galaxies, nice!
Posted: May 14th 2011 2:35AM maxxgold said
You get what you pay for people. Oh, wait most of you don't pay for anything. Oh well, Back to Black Ops Online. : )
Posted: May 14th 2011 12:26PM sin2sin said
@maxxgold
Well being that this is about SOE, I believe those games have a monthly subscription fee.
My question for you maxxgold is don't you feel you're already paying for online play when you buy a game for $60? Especially when the packaging of said game states it includes multiplayer. I don't get why some xbox users are down on PSN for being free. What's that about? I honestly hope MS will some day offer some sort of free online play service for you guys.
I know the claim is the Live has a better interface. To me that's like saying I can choose between two highways to drive on except one has nice landscaping but I have to pay tolls to use it. Maybe there's more to it I don't know about.
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Well being that this is about SOE, I believe those games have a monthly subscription fee.
My question for you maxxgold is don't you feel you're already paying for online play when you buy a game for $60? Especially when the packaging of said game states it includes multiplayer. I don't get why some xbox users are down on PSN for being free. What's that about? I honestly hope MS will some day offer some sort of free online play service for you guys.
I know the claim is the Live has a better interface. To me that's like saying I can choose between two highways to drive on except one has nice landscaping but I have to pay tolls to use it. Maybe there's more to it I don't know about.
Posted: May 14th 2011 5:33AM mitsymckenzie777 said
So what does this mean exactly. I've shoved a lot of money overall in luckily PSN cards from Wal-Mart trying to collect all the content of the game Pain. Will that be gone and if so my Street Fighter II HD Remix,Wolfenstien 3D,Playstation Classic version of Final Fantasy VII which is the least of my worries all downloaded content including the stupid SE LE versions of Soul Calibur 4 Street Fighter 4 as well as any other downloaded crap. In all honesty I knew when Wii started all this stupid VC Wii Ware crap and the others followed that this would happen. I do in part blame these idiots at Nintendo,Sony and as much as I hate them Microsoft of which I do like Windows and to me it was enough of a game system itself that Bill Gates should have shoved those gigantic excuses for gaming consoles where the sun don't shine. Along with the abomination known as Kinect give me a controller any day! But overall I blame the consumers including myself for finally after saying I wouldn't download data so hackers could eventually destroy and or steal it. In overall opinion all the gamers got to lazy to go to the store and buy a disc to play games also at least if your not happy with the disc you can always sell it back. Again look at VC,PSN and Xabominations Live Arcade. I say we over pay for old game we would have before got a collection 3 to in some cases 40 or more per disc in gaming compilations.This Download crap needs to stop if I've lost everything if not sorry for making a big deal.
Posted: May 14th 2011 7:13AM Xero Theory said
@mitsymckenzie777 Let me first say, I own both a PS3 and 360. Now, first of all, "User data" means CC info, email addresses, your name, home address etc. You will still have all of you saved games, your downloaded games, everything.
Second, "Bill Gates should have shoved those gigantic excuses for gaming consoles where the sun don't shine. Along with the abomination known as Kinect give me a controller any day!" You're completely right, Sony would never market a gimmicky late to the party motion controlled experience would they? O wait, Move is pretty much HD Wii...And as far as the "gigantic excuses for consoles" atm microsoft's excuse of a console is still allowing me to play online and offers the same if not arguably better experience in that space, while being about equal in almost every other aspect except first party games like Heavy Rain, LBP, and Uncharted where Sony has had the edge lately so it balances out.
And finally, most things you don't have to download. You can choose to buy your games in the store on disc if you want it is your choice. DLC is just that downloadable, there is no misinformation in that. It doesn't make as much sense now to put map packs and expansions on disc to be sold at box stores since it cuts profits. Do you think the majority of XBLA and PSN games would exist if the small indie devs didn't have a cheap easy way to distribute their creations? Downloadable content is helping to advance the industry in many ways, I personally always buy content at a store if I can, but I am not against D/ling it if i have to.
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Second, "Bill Gates should have shoved those gigantic excuses for gaming consoles where the sun don't shine. Along with the abomination known as Kinect give me a controller any day!" You're completely right, Sony would never market a gimmicky late to the party motion controlled experience would they? O wait, Move is pretty much HD Wii...And as far as the "gigantic excuses for consoles" atm microsoft's excuse of a console is still allowing me to play online and offers the same if not arguably better experience in that space, while being about equal in almost every other aspect except first party games like Heavy Rain, LBP, and Uncharted where Sony has had the edge lately so it balances out.
And finally, most things you don't have to download. You can choose to buy your games in the store on disc if you want it is your choice. DLC is just that downloadable, there is no misinformation in that. It doesn't make as much sense now to put map packs and expansions on disc to be sold at box stores since it cuts profits. Do you think the majority of XBLA and PSN games would exist if the small indie devs didn't have a cheap easy way to distribute their creations? Downloadable content is helping to advance the industry in many ways, I personally always buy content at a store if I can, but I am not against D/ling it if i have to.
Posted: May 14th 2011 6:52PM mitsymckenzie777 said
@Xero Theory 1st of all thank you for the peace of mind I was worried.
2nd in all logical speaking. Now I could be wrong but Nintendo made the Wii before Sony made PS3 and Microsoft made the 360. HD Graphics on video game systems had not yet been implemented on any console based system. So should the Wii had have been redeveloped in HD where HD unlike a type of controller most likely would not be able to be made as a add on. Meaning after spending I believe it was $300 when Wii came out to buy one. Gamers would have had to trade they're newly used Wii for about $100-$150 so they could buy a new HD version of the same system for $00-$500. All in all PS3 and 360 made it look easy by adding the motion controls which is very different than HD graphics hardware. What make me mad about Kinect is fact that with no controller you have no buttons if you needed to shoot or select other weapons to throw in a game that my require you to use multiple weapons. Not to mention most characters in game can and have to jump very high at times and not everyone can jump as high to make it to a platform or hanging ladder unless they play basketball.
3rd Wii Motion controllers were not the only controllers on the Wii though unfortunately they were used for the majority of games though not all of them you had to stand up to play either even if using motion controls. But normal controllers ranged from GameCube controllers which yes work in some if not6 most Wii games that use the classic controller. Then as I said the classic controller and then they have a classic controller 2 .
4th I know PS3 was pretty big at first which they made slimmer modle later. But Xbox and Xbox 360 have always been big and bulky like a PC so overall if you got the room for a Microsoft console you might as well instead get a PC with Microsoft Windows only thing you'll be missing is the Kinect gimmick.
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2nd in all logical speaking. Now I could be wrong but Nintendo made the Wii before Sony made PS3 and Microsoft made the 360. HD Graphics on video game systems had not yet been implemented on any console based system. So should the Wii had have been redeveloped in HD where HD unlike a type of controller most likely would not be able to be made as a add on. Meaning after spending I believe it was $300 when Wii came out to buy one. Gamers would have had to trade they're newly used Wii for about $100-$150 so they could buy a new HD version of the same system for $00-$500. All in all PS3 and 360 made it look easy by adding the motion controls which is very different than HD graphics hardware. What make me mad about Kinect is fact that with no controller you have no buttons if you needed to shoot or select other weapons to throw in a game that my require you to use multiple weapons. Not to mention most characters in game can and have to jump very high at times and not everyone can jump as high to make it to a platform or hanging ladder unless they play basketball.
3rd Wii Motion controllers were not the only controllers on the Wii though unfortunately they were used for the majority of games though not all of them you had to stand up to play either even if using motion controls. But normal controllers ranged from GameCube controllers which yes work in some if not6 most Wii games that use the classic controller. Then as I said the classic controller and then they have a classic controller 2 .
4th I know PS3 was pretty big at first which they made slimmer modle later. But Xbox and Xbox 360 have always been big and bulky like a PC so overall if you got the room for a Microsoft console you might as well instead get a PC with Microsoft Windows only thing you'll be missing is the Kinect gimmick.
Posted: May 14th 2011 10:21AM ticklefist said
As a lifetime sub I've gotta say that in-game currency isn't going to cut it. Not even an infinite amount of in-game currency.
Posted: May 14th 2011 10:32AM Website Value Calculator said
I think its good,although it's getting late,
Posted: May 14th 2011 10:41AM JohnFordColey said
I'm guessing this is for people who are currently subscribed. I'm sure my data was stolen, but not being an active subscriber, my consolation prize is...more identity theft coverage.
Hooray for me?
Hooray for me?
Posted: May 14th 2011 11:13AM Punkrawk Bbob said
@JohnFordColey
I'm in your boat. Used to subscribe to EverQuest and Vanguard and SWG - Surely my info is somewhere. Thankfully my CC info is outdated though. What compensation do we get?
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I'm in your boat. Used to subscribe to EverQuest and Vanguard and SWG - Surely my info is somewhere. Thankfully my CC info is outdated though. What compensation do we get?








