WB acknowledges Batman: Arkham City save glitch, asks for user reports

Batman: Arkham City players have been experiencing save data loss on Xbox 360 since the launch of the game. Publisher WB hasn't had anything to say regarding the extremely unfortunate bug until last night, when it published a survey on its official forum asking afflicted users for details.

In the survey, WB seeks information about the Xbox 360 model, storage method, and system software used to play Arkham City. If you can overcome the rage from having your save data randomly destroyed, please email support@wbgames with the answers to the questions listed after the break. It might help Rocksteady tune its cryptographic sequencer, which it will then point at a computer to fix the issue.

I was using a "phat" Xbox 360, running the latest release of the system software (not a preview), and had only the Catwoman DLC installed when I lost all my progress, in case anyone there happens to be reading.

What version of the XBOX 360 hardware are you are experiencing the "disappearing save files" issue on?
What storage method are you using to save your Batman: Arkham City game files to (i.e. XBOX 360 hard drive, XBOX 360 memory unit, USB drive)?
What version of the XBOX 360 system software do you have on your machine?
Are you running a Beta version of the forthcoming XBOX 360 "Holiday 2011" system update?
Have you experienced the "disappearing save files" issue before and/or after installing any Batman: Arkham City DLC content (If yes, please be specific as to the DLC content you have downloaded)?
Have you experienced the "disappearing save files" issue before and/or after installing either of Batman: Arkham City's two title updates?

Reader Comments (23)

I know this is a 360 isssue, but it makes me worried for my ps3 save file. Better remember to back up!

@LAZoftheTamarinds

Now i know why the p.c. version was delayed.......

No Issue here. This game is amazing!
Xbox360 Slim

I actually had the issue on PS3 briefly. One time I loaded up the game, and once it got to the "Checking for DLC" screen it promptly told me that my data was corrupted. Considering I had already beaten the game, this would have been a bummer.

I restarted the game and it was like it had never happened, though.

There's a small discussion about it on Amazon under the PS3 version of the game, so I don't think it's version exclusive..

@solowing I had exactly the same issue. Only happened once, and when I restarted my PS3 it was fine.

@solowing

I too had this issue and my first, knee-jerk reaction was to delete my save file. Fortunately, it happened only an hour into my game time. It happened later on (when I was at about 85% complete), and I opted for the restart route - my sigh of relief could be heard for miles around.

Oh, and love the game - my GOTY for sure (though Skyrim is currently embedded in my PS3 drive...)

@solowing

Haha same thing happened to me. I was in the middle of downloading the Nightwing DLC, so I quit, let it finish and installed it, and then everything was fine.

I always use 3 separate saves for any game when I have the option. Save safe, kids!

Or should I say: "Better save than sorry."

@Pure Black World Tendency

The game doesn't have a save system that allows for it.

You can only back up your save by doing it manually from the dashboard.

And this is why these days it's like a punishment when you buy within the first month. Another example, I pre-ordered saints row 3, and it's been one crash to desktop after the other. People who buy on release are treated more like beta testers then like customers.

@Iamdude

Unfortunately, that's so so true. It's not even that there's bugs but games are shipping with severe issues that make them unplayable for many gamers. It's almost as if NO quality control is taking place in a lot of cases.

Even when they have time, Gears 3's delayed release for example, they still ship with problems - In Gears 3's case the local Horde mode profile corruption bug.

I think Valve are possibly one of the few companies that I trust to deliver a "finished" game. It might be late but there's rarely any issues.

The "via" link is wrong.

Well, anyone that uses the word "Phat" gets what they deserve! ;)

I've beaten the game on my 360. Catwoman DLC, Joker's Carnival, Animated skin, Batman Beyond skin. No issues. I have the old/white 360 with the latest software.

Glad I bought the PS3 version!

I have the 360slim and only problem I have so far is the game freezes when booting up every 2 out of 5 times. It's kinda scary.

Haven't turned it on since Skyrim came out tho.

I have been experiencing this glitch where Catwoman and Robin are useless in the challenge rooms. Robin drops more combos than that guy trying to carry those limes, and Catwoman's pounce is like Neil Armstrong on the moon. Batman's awesome though.

I KNEW IT WASN'T JUST ME!!!! I BEAT THE GAME THE NEXT DAY IT WAS DELETED STARTED ALL OVER AGAIN 60% THRU IT HAPPENED AGAIN TRADED IT IN YESTERDAY FOR SAINTS ROW 3

@infamousgamer

Yeah, because it's so smart to rage and trade in a game that may win GOTY.

It may just be me, but every time I trade in a game, I instantly regret it and just buy it again. So my collection is filled with games I never even think to play.

Beat the game on a 60gb 360 without a hitch.

Happened to me twice and when I asked my friends they said they had no issue. So I'm glad to see it wasn't me.

But it happened to me twice: once 5 hours into the game and then again 12 hours into it. I ragequit so hard I sold it back to Gamestop for AssRev.

I had this issue in Arkham Asylum actually. It may not have been related, but I had the data corrupted issue because I went to the dashboard from the game after a game over screen. As it turns out I noticed that it was saving data during those game over screens, which in turn corrupted my save because I turned it off.

I took care not to do that in Arkham City and I was able to complete the game without an issue. They may not be related, but if you have the game be careful about doing that.

Batman: Arkham City

WB acknowledges Batman: Arkham City save glitch, asks for user reports

Reader Comments (23)

Posted: Nov 15th 2011 2:37AM LAZoftheTamarinds said

Posted: Nov 15th 2011 10:38AM Hunter141072 said

Posted: Nov 15th 2011 2:43AM DiamondXP said

Posted: Nov 15th 2011 3:19AM solowing said

Posted: Nov 15th 2011 4:02AM milespieri said

Posted: Nov 15th 2011 7:19AM GarcianSmith said

Posted: Nov 15th 2011 12:10PM King Johngie the Fourth said

Posted: Nov 15th 2011 4:06AM Pure Black World Tendency said

Posted: Nov 15th 2011 4:08AM Pure Black World Tendency said

Posted: Nov 15th 2011 8:50AM greyseal said

Posted: Nov 15th 2011 4:40AM Iamdude said

Posted: Nov 15th 2011 10:18AM Styli said

Posted: Nov 15th 2011 4:40AM (Unverified) said

Posted: Nov 15th 2011 6:39AM malexandria1 said

Posted: Nov 15th 2011 7:26AM IRONSAM said

Posted: Nov 15th 2011 8:13AM houstons85 said

Posted: Nov 15th 2011 8:27AM whylekat said

Posted: Nov 15th 2011 9:59AM oO Wallace Oo said

Posted: Nov 15th 2011 10:59AM infamousgamer said

Posted: Nov 15th 2011 12:29PM JakeAuditore said

Posted: Nov 15th 2011 11:17AM Faceless Troll said

Posted: Nov 15th 2011 11:39AM Dannigan said

Posted: Nov 15th 2011 12:29PM Famous Mortimer said

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